LOCAL EMERGENCY SERVICES TELEPHONE NUMBER: 966 794
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SAFEGUARD AGAINST BAD FINANCIAL ADVICE IN SPAIN:
MAKE A 'DENUNCIA' IN ENGLISH:
ROBBERIES AND BURGLARIES IN THE
neighbour saw a burglar in her house on Wednesday evening at 10pm.
She was at home on the telephone when she heard a noise behind her,
she turned to see a figure running out through the back kitchen door
with her laptop computer and iPod in his hands. He escaped by
jumping over neighbouring fences and walls. She called the local
police emergency number and they arrived quickly, but they could not
catch the thief.
In recent days there were three other break-ins in the
same street so the next day I went to the Police Station in La
Marina urbanisation and spoke to two police agents there. They
informed me that robberies and burglaries have increased
dramatically, every night police agents are called out to different
incidents involving robberies from houses, and, as my neighbour
experienced, the robbers are doing this even when there is someone
in the house! People should be on the alert and remain security
conscious at all times. It is believed that the thieves are
operating in teams, with scouts and look-outs that sometimes hide in
the gardens of neighbouring unoccupied houses, then move in when
they see their opportunity.
A good way to deter robbers from entering your home is to
instal visual deterrents; a burglar alarm, security
grills, CCTV camera/s, auto-on security lights, etc. Thieves
will always take the easier option and if your house is one in
your area that has no visual exterior deterrent it
may become a target. Telephone number for the mobile phone
in local police patrol car: 696 465 481
Report by opposition Councillor Mark
Put your car keys beside your bed
Next time you come home for
the night and you start to put your keys away, think of
Your car alarm is a security alarm system
that you probably already have and requires no installation. Test
it. It will probably go off from any room inside your
house and will keep sounding until your battery runs down or until
you reset it with the button on the key fob. So, If you hear a noise
outside your home or someone trying to get in your house, just press
the panic button for your car. The alarm will be set off and the
odds are the criminal will not stick around. And remember to carry
your keys while walking to your car in a car park, especially an
enclosed one. The alarm can work the same way there.
Also, in case of a different type
of emergency, such as a heart attack, where you can't reach a phone;
A vulnerable person can carry their car keys with them when they go
outside the house or in the garden in case he/she falls and needs to
draw attention by activating the car alarm. This is something that
you should share with everyone you
WARNING: If you
see an infant car seat on the side of the road with a blanket draped
over it, DO NOT STOP...
Gangs and thieves are now plotting different
ways to get a person (mostly women) to stop their vehicle and get
out of the car. "There is a gang initiation ceremony reported by the
local Police where gangs are placing a car seat by the road...with a
fake baby in it...waiting for a woman to stop and check on the
abandoned baby. "Note that the location of this car seat is usually
beside a wooded or grassy (field) area and the person -- woman --
will be quickly dragged into the area not seen from the road,
beaten, raped, and usually left for dead. If it's a man,
they're usually beaten and robbed and maybe left for dead too. DO
NOT STOP FOR ANY REASON!!! DON'T EVEN SLOW DOWN - Dial the
Police and REPORT WHAT YOU SAW.
IF YOU ARE DRIVING AT NIGHT
AND EGGS ARE THROWN AT YOUR WINDSCREEN, DO NOT STOP TO CHECK THE
CAR, DO NOT OPERATE THE WIPERS AND DO NOT SPRAY ANY WATER ON THE
WINDSCREEN BECAUSE EGGS MIXED WITH WATER BECOME MILKY AND BLOCK YOUR
VISION UP TO 92.5%, YOU ARE THEN FORCED TO STOP BESIDE THE ROAD
AND BECOME A VICTIM OF THESE CRIMINALS.
These are new techniques used by
gangs, so please inform your friends and relatives. In desperate
times unsavoury individuals will take desperate measures
to get what they want. Please talk to your loved ones about
this new tactic and stay safe. Get started now – copy and
paste this information into an email and send it to all your friends
and loved ones.
CAR JACK WARNING...
- BEWARE OF PAPER ON THE BACK WINDOW OF YOUR VEHICLE...
walk across the car park, unlock your car and get inside. You start
the engine and shift into Reverse. When you look into the
rearview mirror to back out of your parking space, you notice a
piece of paper stuck to the middle of the rear window. So, you stop,
unlock your doors, and jump out of your car to remove that paper (or
whatever it is) that is obstructing your view. When you reach the
back of your car, that is when the carjackers appear out of nowhere,
jump into your car and take off. They practically mow you down as
they speed off in your car.
now the carjacker has your car, your home address, your money, and
your keys. Your home and your whole identity are now
ANY PAPER OR CARD ON THE BACK, OR FRONT WINDOW OF YOUR CAR
UNTIL YOU GET HOME.
1. The following
received from Orihuela Costa
Fraudulent Police vehicle checks Origin:-
gang of criminals are operating in Spain dressed as Guardia
Civil agents and with a look alike Guardia Civil vehicle. They are
operating on secondary roads after dark and stopping vehicles on
the pretext of checking drivers for alcohol. They search
the vehicles and steal from within. They scan or use cash cards from
the vehicle and the victim does not know of the loss.
Sometimes, they have used violence. They
only operate after dark because their disguise is easy to detect in
the daylight but they carry guns.
is a general warning as it is not known what part of Spain they are
in but if you are stopped by Guardia Civil agents and you are
not sure that they are genuine, contact the Police by using the 112
pass onto those not on e-mail.
New Credit Card
is pretty slick since they provide YOU with all the information,
except the one piece that they want.
callers do not ask for your card number; they already have it. This
information is worth reading. By understanding how the VISA &
MasterCard Telephone Credit Card Scam works, you'll be better
prepared to protect yourself.
calls you from "VISA"or from "MasterCard".
works like this: "This is
(name), and I'm calling from the Security and Fraud Department at
VISA/MasterCard. My Badge number is ******. Your card has been
flagged for an unusual purchase pattern, and I'm calling to verify.
This would be on your card which was issued by (name of bank). Did
you purchase an Anti-Telemarketing Device for €497.99 from a company
based in ******?" When you say "No", the caller continues with,
"Then we will be issue you a credit to your account. This is a
company we have been monitoring and the charges range from €297 to
€497, just under the
purchase maximum that flags most cards. Before your next statement,
the credit will be sent to (your address), is that
"yes". The caller continues - "I will be starting a Fraud
investigation. If you have any questions, you should call the 1- 800
number listed on the back of your card (1-800-VISA) and ask for
Security. You will need to refer to this Control Number. The caller
then gives you a 6 digit number. "Do you need me to read it
the IMPORTANT part on how the scam works.
caller then says, "I need to verify you are in possession of your
card" (he will ask you to turn your card over and look for some
numbers") “there are 7 numbers, the first 4 are part of your card
number, the next 3 are the security Numbers that verify you are the
possessor of the card, these are the numbers you sometimes use to
make Internet purchases to prove you have the card”. The caller will
ask you to read the 3 numbers to him. After you tell the caller him
the 3 numbers, He will say, "That is correct, I just needed to
verify that the card has not been lost or stolen, and that you still
have your card. Do you have any other questions?" After you say No,
the caller then thanks you and states, "Don't hesitate to call back
if you do", and hangs up.
actually say very little, and they never ask for or tell you the
VISA has told us that they will never ask for anything on the card
as they already know the information since they issued the card! If you give the scammers your 3
Digit PIN Number, you think you're receiving a credit. However, by
the time you get your statement you'll see charges for purchases you
didn't make, and by then it's almost too late and/or more
difficult to file a fraud report.
Teams of bogus “gas men” are working the
area again. They will show you ID and credentials but they are
phony. If you have not received a letter of
appointment for a visit from the gas company with which you have a
contract DO NOT LET THEM IN
WHAT IS A BOGUS CALLER
Many burglars will not go to the trouble of
breaking in if they don´t have to.
Bogus callers at your door
will pretend to be any one of a number of authentic callers (not
just gas men). They may claim to be officials from the Town Hall,
service companies or other organizations. They may also pretend to
be genuine dealers or salespeople. They may impersonate workmen and
say that they need to come in and check something or to make urgent
repairs. Even women and young children may be used to gain your
trust and entry to your home. These types of bogus caller. all want
to steal from you, trick you, or overcharge you for work they do (in
a recent case one neighbour was charged 180 euros for a gas
regulator (6/7 euros from the ferreteria, a length of rubber piping
and five minutes use of a screwdriver !) It is therefore very
important to make sure any callers to your home are genuine. Our
advice is never to let anyone into your home unless you know them
personally or they have been recommended to you by someone that you
know and trust.
STOP – CHAIN –
Here is some
simple advice to follow to help you to make sure your caller is not
a bogus caller.
STOP – Think before you open your door. Are you
expecting anyone ? Do they have an appointment ? (The reputable gas
companies always make an appointment prior to a visit). If you can,
look/talk to them through your door or window.
CHAIN – Secure the
door bar or chain before opening the door.
CHECK – Use a door
viewer if you have one to see the caller – ask the caller for proof
of identity. Check it carefully, but keep the chain on. If the
caller doesn´t have an appointment tell them to wait outside while
you ring their office to confirm their identity. Use the number from
the phone book and not the number on any ID card provided by the
caller. Remember – genuine callers will not mind if you check. If
the caller is legitimate, you can always ask them to return later in
the day when you can have a friend or family member with you. If you
have any suspicions at all – do not let the caller into your home.
If you think you may be at risk then call the police on 112 or 696
PROTECT THOSE MOST AT
Unfortunately those at greatest risk from
the bogus caller are the most vulnerable in our community such as
the very elderly, women and those who live on their own.. That is
what makes bogus caller crime such a despicable offence. You can
help prevent bogus callers from operating in your area by looking
out for potential victims and protecting them. If you have
vulnerable, elderly neighbours, particularly those who live on their
own, go round and talk to them. Make sure that they have a door
chain fitted and that they check the ID of any callers they do not
know. Also let them know that they can ask for your help if they are
in any doubt and keep an eye out yourself for strangers knocking at
If we looked out for our neighbours in this way we
could greatly reduce the number of people who become victims of this
very distressing offence.
HELP FOR CRIME
An office dedicated to helping the
victims of crime has been officially opened in Torrevieja by
Regional Justice Councillor, Miguel Peralta. The facility offers
legal advice and practical help to people who have suffered at the
hands of criminals. During the first six months, staff at the
Oficina de Atención a las Victimas del Delito (OAVD) helped 919
residents – with 351 of the complainants documented as new victims
of crime. OAVD workers reported that a total of 64 per cent of the
victims were women.
you registered on the PADRON ? The financial resources allocated to
La Marina are in direct proportion to the number of people
registered as living on the urbanization (ie on the PADRON). To date
there are approx 10,300 on the PADRON (which means that about 50% of
our community are not. To put it another way – for every ten people
living in La Marina we are allocated financial resources
for only five ! The PADRON is simply a register of people
living in an area – it has no tax implications - either in Spain or
the UK. Street lights, sewage, road markings, rubbish bins and
garden waste collection, police, ambulance etc etc all have a cost
implication. To meet that cost (and to improve the quality of our
services) we need everybody to register. If you have not, it will
only take a minute or two at the San Fulgencio Town Hall. There is
now an English Councillor in the San Fulgencio town hall who will be
able to help you with this.
is information about crime and what you can do to prevent it. It is
the job of the Police to fight crime, but we can help to bring crime
down. Most crimes are against property, not people, and not many
crimes are carefully planned. Young men commit most on the spur of
the moment when they see the chance: possessions left in cars or a
door or window to a house left open. But you can try to reduce the
risk by securing your car and home. This will also help the Police,
by giving them more time to tackle serious crime. That is good for
you and your family, because it makes your neighbourhood a safer
place to live.
chances that you or a member of your family will be a victim of
violent crime are low. Nevertheless many people are frightened that
someone close to them may be the victim of an attack, and the best
way to reduce the risk of attack is by taking sensible precautions.
Make sure that your house or flat is secure. Always secure outside
doors. If you have to use a key, keep it nearby, you may need to get
out quickly in the event of fire. Don’t give keys to workmen or
tradesmen, as they can easily make copies. A telephone extension in
your bedroom helps you to feel more secure because you can phone the
nearest Co-ordinator or the Police when needed. Never reveal
information about yourself to unknown people and never say you are
alone. Equally, keep all keys out of sight at all times. Thieves may
steal them and then return to finish their crime at a later date. If
you think you may have mislaid your keys, get them replaced
only your surname and initials in the phone directory, on the
doorplate, and, if you have one, beside an entry system button. If
you see signs of a break in at your home, don’t go in, see your
nearest Coordinator in your area or phone the District Policeman or
the Police. If you are selling your home, don’t show people around
on your own. Please use professional accredited estate agents. When
you answer the phone say only hello, don’t give your number. If you
receive an abusive or threatening phone call, put the receiver down
beside the phone, don’t say anything and walk away. This allows the
caller to say what he wants. Come back later to replace the
receiver. This may help the Police trace the caller. Always keep the
emergency services’ telephone numbers close to your phone. In a
panic situation you might forget the correct number. If in doubt
call 112 or press the red button on your telephone, if fitted. In an
emergency you can call the San Fulgencio local police in the patrol
car and they will arrive within a few minutes: 696 465
your bag close to you with the clasp facing inwards. Carry your
house and car keys in your pockets. If someone grabs your bag, let
it go. If you hang on, you could get hurt. Your safety is more
important than your property. If you walk home in the dark, get a
personal attack alarm. If you go running, jogging or cycling
regularly, try to vary your route and time. Stick to well lit roads
with pavements; avoid short cuts or dark alleys; walk facing the
traffic; if a car stops and you are afraid scream and shout; get
away as quickly as you can; don’t hitch-hike or take lifts from
you think you are being followed and you have double-checked by
crossing the street, try to go to the nearest place where there are
other people. Don’t go to a phone box,
the attacker could trap you there.
PLACES, TAXIS AND PUBLIC TRANSPORT:
you are going to be out late, try to arrange a lift home or book a
taxi; check that the taxi collecting you is the one you ordered; get
the name of the taxi company and sit behind the driver. When you
arrive home ask the driver to wait until you are inside your house.
On Public Transport try to stay away from isolated bus stops,
especially after dark; sit near to the driver. On a train, sit in a
compartment where there are several people. If you drive a car,
think about getting a car phone; make sure that your car is in good
condition; keep doors locked when driving, and keep any bag, car
phone or valuables out of sight. If you think you are being
followed, try to alert others by flashing your lights and sounding
your horn. Make as much
as possible. If you can, keep driving, until you come to a busy
place, a police, fire or ambulance station or a bar. Make sure you
have enough money and petrol. Always carry a spare petrol can,
warning triangles, a reflective jacket and a torch. After dark, park
in a well lit area. Look around before you get out. Have your key
ready when you go back to your car. Make sure there is no-one in the
car. Never cross the carriageway to use a phone. Look around. If
someone approaches you, lock yourself in the car and speak to them
through a small gap in the window, try to move your car and get
thief only needs a moment to make off with your valuables. Your coat
hung up in a restaurant, your briefcase beside your chair; even your
cheque book and cheque card left on the table while you pay the
bill. Don’t look away; try to be careful at all times. Money,
plastic cards - please don’t make it easy for the pick-pocket. Keep
your purse and wallets safe at all times. Keep your cheque card
separate from your cheque book - a thief needs both to write a
cheque. Never let your handbag out of your sight. Have a safe in
your house. Watch your mobile phone and your passport. Computer
equipment is an increasingly popular target for thieves. Mark your
property. If you have a portable computer, keep it out of
DOMESTIC VIOLENCE. ASSAULT: Everyone
can help protect their community, family and their home by taking
the simple crime prevention measures described in this leaflet but
some crimes fall into a different category. They are committed for
purely racial reasons. Racial harassment, domestic violence, assault
at home, at work, in the Community, on the street - the Police and
Neighbourhood Watch can help you. Help us to help
AND DRUGS: Most
people are aware that drinking to excess can damage their health.
Drinking and driving are the main cause of accidents on the road and
off the road. Young people, like adults, need to know how to drink
a good example by drinking sensibly yourself. Children pick up their
early knowledge of alcohol by watching adults and are strongly
influenced by what they see.
FROM HOME: Most
burglaries happen when a house or flat is empty. Don’t advertise
your absence when you are on holiday or even out at work or
shopping. Mark your valuable possessions with your postcode or other
a quarter of all recorded crimes are car thefts or thefts from cars.
It is a problem that affects us all no matter where we live. It
takes up valuable Police time and can have serious and sometimes
fatal consequences. Keep your car safe, make sure that all doors and
windows are locked; don’t leave belongings in your car, nothing must
be on display; remove the ignition keys; always try to park in a
well-lit location. Look around at all times.
AND GARDEN: A
lot of burglaries can be prevented. Most are committed by
opportunist thieves and in two burglaries out of ten the thief does
not have to force his way in because a door or window has been left
open. Burglars like easy opportunities. ALWAYS KEEP YOUR GATES
LOCKED, many robberies are committed when the owners or
holidaymakers are actually in the house and the thieves can
gain easy access. Also, secure your garage at all times; GET AN
ALARM FITTED. They don’t like locked windows because breaking glass
attracts attention; they don’t like security deadlocks on doors
because they cannot open them even from the inside and they have to
get out through a window. Have good doors and windows with
double locks; good gates and fences; secure your garage. By putting
some chairs, shoes, towels on the terrace it makes it look as if
somebody is in the house.
and Motorcycles are a popular target with the thieves because they
can be easily sold. They should be locked whenever you leave them,
even if you are just going into a shop. Mark their
sure that your garden shed is always locked and that your garden
tools are well stored and secured.
Local Police and Guardia Civil recommend that you make a denuncia.
Please don’t be afraid to denounce. If you have been robbed or
assaulted you should go and report it personally to the Guardia
Civil at Guardamar. You may need to take an interpreter with you. If
you are assaulted or robbed on the La Marina beach you must report
it to the Guardia Civil at Santa Pola. In either case, take a
passport or residence papers with you. You can make a 'Denuncia' in
Here for more info.
RECLAMACION: This is
a complaints form that is issued by the Generalitat Valenciana.
You can use this form to complain about any purchase in Spain or any
service. By law, every business MUST keep copies of it and they must
provide one if asked for by a customer. The Generalitat
Valenciana will respond to every complaint received on this
You may wish to copy & paste the
information stated below onto a document to retain close
to your telephone for future reference.
USEFUL TELEPHONE NUMBERS:
Ayuntamiento (San Fulgencio) 966794201
/ 966794355 / 966794299
local in patrol car (Mobile) 696465481
English Councillor 966797570
USEFUL PHRASES IN AN
I want to report a
denunciar un robo...
My car has been
han robado mi coche...
The make and model
marca y el modelo es...
I need an
I need a
I have been
Me han robado...
I want to report a
Quiero informar sobre un
The fire is
incendio esta en...
There is a
informar sobre una